Terms and Conditions
Welcome to Surewin Malaysia. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our platform.
1. Acceptance of Terms
By registering an account and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.
2. Eligibility
You must be at least 18 years old to register and use our services. By creating an account, you confirm that you are of legal age and have the legal capacity to enter into this agreement. We reserve the right to verify your age and identity at any time.
3. Account Registration
You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
4. Deposits and Withdrawals
All financial transactions must be made using payment methods registered in your own name. We do not accept third-party payments. Withdrawal requests are processed within 24-48 hours, subject to verification requirements. Minimum and maximum transaction limits apply as specified on our banking page.
5. Bonuses and Promotions
All bonuses and promotions are subject to specific terms and conditions, including wagering requirements, eligible games, maximum bet limits, and expiry dates. Bonus abuse or fraudulent activity will result in forfeiture of bonuses and potential account closure.
6. Responsible Gaming
We are committed to responsible gaming. You can set deposit limits, take cooling-off periods, or self-exclude if needed. If you believe you have a gambling problem, please contact our support team or seek help from professional organizations.
7. Game Rules and Fairness
All games use certified Random Number Generators to ensure fair and random outcomes. Game rules and payout information are available within each game. We reserve the right to void bets and winnings in cases of technical errors, malfunctions, or rule violations.
8. Prohibited Activities
Prohibited activities include but are not limited to: creating multiple accounts, bonus abuse, collusion, use of automated betting systems, money laundering, and any form of fraudulent activity. Violation of these terms may result in account suspension, forfeiture of funds, and legal action.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability is limited to the amount of your account balance at the time of the claim.
10. Amendments
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the modified terms.
11. Governing Law
These Terms and Conditions are governed by international gaming regulations and the laws of our licensing jurisdiction. Any disputes will be resolved through arbitration in accordance with our licensing authority's procedures.