Privacy Policy
At Surewin Malaysia, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services.
1. Information We Collect
We collect personal information you provide during registration, including name, date of birth, address, email, phone number, and payment details. We also collect information about your gaming activity, including games played, bets placed, deposits, and withdrawals. Technical information such as IP address, device type, browser type, and operating system is collected automatically.
2. How We Use Your Information
We use your information to: provide and improve our services, process transactions, verify your identity, prevent fraud and money laundering, communicate with you about your account and promotions, comply with legal and regulatory requirements, and personalize your gaming experience.
3. Data Security
We employ industry-standard security measures to protect your personal information, including SSL encryption for data transmission, secure servers with firewall protection, restricted access to personal data, and regular security audits and updates. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
4. Information Sharing
We do not sell or rent your personal information to third parties. We may share your information with: payment processors for transaction processing, game providers for service delivery, regulatory authorities as required by law, and service providers who assist in our operations under strict confidentiality agreements.
5. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, remember your preferences, analyze site usage, and deliver personalized content. You can control cookie settings through your browser, but disabling cookies may affect site functionality.
6. Data Retention
We retain your personal information for as long as your account is active and for a period thereafter as required by law or for legitimate business purposes. You can request deletion of your data, subject to legal retention requirements.
7. Your Rights
You have the right to: access your personal information, correct inaccurate data, request deletion of your data, object to data processing, withdraw consent, and lodge complaints with regulatory authorities. Contact our support team to exercise these rights.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor, we will delete it immediately.
10. Changes to Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact our support team via live chat, email, or Telegram. We are committed to addressing your privacy concerns promptly and professionally.